Returns
For hygiene and safety reasons, opened or used hair care products are generally not eligible for
return. Returns may be accepted for unopened, unused products in their original condition and
packaging, subject to the applicable return window and verification.

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact VIRAA customer support as soon
as possible with your order details and clear photos of the package and product for review.

Refunds
Approved refunds are processed to the original payment method. Processing times may vary
depending on your bank or payment provider.

Replacement
Where applicable, VIRAA may offer a replacement instead of a refund for eligible damaged,
defective, or incorrect items.

Need Assistance?
Please contact VIRAA customer support with your order number and purchase details for help with
return or refund requests.