Shipping and Delivery Policy

Last updated: 17 October 2026

VI RAA Beauty aims to deliver your haircare products safely and efficiently across our supported delivery locations in India.

1. Order processing

Orders are generally processed within 1–3 business days after confirmation and payment verification, excluding Sundays and public holidays.

Processing times may be longer during sales, promotions or periods of unusually high demand. If a significant delay occurs, we will make reasonable efforts to communicate it.

2. Estimated delivery times

Estimated delivery is generally 3–7 business days after dispatch for serviceable locations. Delivery to remote locations or during exceptional circumstances may take longer.

These are estimates, not guaranteed delivery dates. Actual delivery depends on the destination and courier service.

3. Shipping charges

Applicable shipping charges and any free-shipping eligibility will be displayed on the website or at checkout before the order is placed.

If a promotion offers free shipping above a specified order value, the conditions displayed for that promotion will apply.

4. Tracking and delivery updates

Where tracking is available, we will provide tracking information or delivery updates through the contact details supplied with your order.

Please check your email and phone for notifications and ensure your contact information is correct.

5. Incorrect or incomplete addresses

Customers should verify the shipping address and contact number before placing an order. Incorrect or incomplete details may cause delays or failed delivery attempts.

If you notice an error after ordering, contact us as soon as possible. Address changes may not be possible after dispatch.

6. Delayed, lost or damaged shipments

If your order appears delayed, tracking has stopped updating, or the package arrives damaged, contact us with your order number.

For visibly damaged packages or leaking products, please retain the packaging and share clear photographs where possible so we can investigate and assist.

We will coordinate with the delivery partner as appropriate and provide a suitable resolution in accordance with applicable law.

7. Unsuccessful delivery

If delivery cannot be completed after reasonable attempts, the courier may return the package to us. Contact us to discuss the available options.

Any charges or refund adjustments will be assessed according to the circumstances and applicable law.

8. Contact us

VI RAA Beauty
Email: viraasupport@gmail.com
Phone: +91 87773 53066
Address: Floor 13, Flat No. 1301, Siddha Waterfront, Old Calcutta Road, Khardaha, North 24 Parganas, West Bengal – 700119, India.

We appreciate your patience and will do our best to help with delivery-related questions.