Terms of Service

Last updated: 17 October 2026

Welcome to VI RAA Beauty. These Terms of Service govern your access to and use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to these terms, subject to applicable law.

1. Business information

VI RAA Beauty is the consumer-facing haircare brand operated by the proprietor identified in our business and legal information.

Customer support: viraasupport@gmail.com
Phone: +91 87773 53066

2. Products and product information

We aim to display accurate product descriptions, images, sizes, ingredients and prices. Actual product appearance, packaging or presentation may vary slightly.

Please read the product label, ingredients, usage instructions and warnings before use. Individual results may vary depending on hair type, condition, usage and other factors. Product descriptions are not a guarantee of a particular result.

If you have a known ingredient sensitivity, review the ingredient list before purchasing or using a product.

3. Prices and payments

Prices are displayed in the currency shown on the website and may be changed before an order is placed. Applicable taxes and delivery charges will be displayed where relevant during checkout.

Orders are subject to payment authorisation and acceptance. We reserve the right to address obvious pricing errors, suspected fraud or inventory errors in a manner consistent with applicable law. If we cannot fulfil a paid order, we will notify you and arrange an appropriate refund.

4. Orders and availability

Submitting an order is a request to purchase the selected products. We will communicate order confirmation and fulfilment updates using the contact details provided.

Orders are subject to product availability and verification. If an order cannot be fulfilled, we will contact you regarding cancellation or another suitable resolution.

Please ensure your shipping address, phone number and email address are accurate.

5. Shipping and delivery

Delivery estimates are indicative and may be affected by location, courier operations, weather, public holidays or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for dispatch estimates, delivery information and assistance with delayed shipments.

6. Cancellations, returns and refunds

Order cancellations, returns, exchanges and refunds are governed by our Return, Refund and Cancellation Policy, subject to applicable consumer law.

Nothing in these terms removes any rights that cannot legally be excluded or restricted.

7. Acceptable website use

You agree not to misuse our website, interfere with its operation, attempt unauthorised access, introduce malicious code, or use the website for unlawful or fraudulent activities.

8. Intellectual property

Website content, including brand elements, text, graphics, photographs and design, is owned by or licensed to VI RAA Beauty or the relevant rights holder. You may not reproduce or commercially use this material without permission, except as permitted by law.

9. Third-party services and links

Our website may use or link to third-party services. Those services may be subject to their own terms and privacy policies.

10. Liability

To the extent permitted by applicable law, we are not responsible for losses arising from events beyond our reasonable control or from misuse of products contrary to their instructions.

Nothing in these terms excludes liability or consumer rights that cannot legally be excluded or limited.

11. Changes to these terms

We may update these terms from time to time. The current version will be published on this page. Changes will apply as permitted by applicable law.

12. Governing law and disputes

These terms are governed by the laws of India, subject to applicable consumer-protection legislation and the jurisdiction of competent authorities and courts.

13. Contact information

VI RAA Beauty
Email: viraasupport@gmail.com
Phone: +91 87773 53066
Address: Floor 13, Flat No. 1301, Siddha Waterfront, Old Calcutta Road, Khardaha, North 24 Parganas, West Bengal – 700119, India.